Compliments Complaints And Concerns

The Game Change Project (TGCP)

Here at The Game Change Project we strive to provide a positive environment for young people to learn and develop. We care about our participants and families and want to hear about any concerns or compliments you as a parent or carer or young person may have. We welcome all compliments in any size, shape or form. You can compliment us by letter, email, phone or just tell us in person! Thank you in advance.

We work very hard to build positive relationships with all parents and keep communication open to resolve any concerns raised. If you are a parent or carer with a concern about your own or another child, we ask that you first speak to your child’s coach. In our experience, most issues are resolved at this level.

Should your concern remain unresolved, you can take further action by speaking to the Project Manager or a Director. To do this you can make an appointment at TGCP, write a letter or email info@thegamechangeproject.co.uk for the attention of Sian Roberts (Project Manager) or Anna Hemingsley(Director). We will respond as soon as possible within 10 working days.